Support
We're here to help you keep jumping.
Need help?
Email us at apps.gexik@gmail.com — we usually reply within 48 hours. Include your iOS version and a short description of the problem, and we'll get you back on the rope fast.
Email supportFrequently asked questions
How accurate is jump counting?
RopeFlow uses on-device motion sensing with peak detection and a guided calibration flow. Watch on the wrist or iPhone in a pocket both work; AirPods are supported too.
Do I need an Apple Watch?
No. Your iPhone alone counts jumps. A Watch adds live heart rate, wrist workouts and better calorie tracking.
Does it work offline?
Yes. RopeFlow is offline-first: everything works without a network, and syncs when you're back online.
What do I get for free?
Quick-start workouts, starter programs, weekly stats and your last 7 workouts — forever. Pro unlocks all programs, full history, calendar and records.
How do I cancel my subscription?
Subscriptions are managed by Apple: App Store → your profile → Subscriptions. The yearly plan starts with a 7-day free trial.
Where is my data stored?
On your device first. Create an account and it syncs securely to the cloud; you can delete your account and data anytime from the app.
Looking for the fine print? Read our Privacy Policy and Terms of Use, or head back to the home page.